Promotion of Access to Information Act (PAIA)
Protection of Personal Information Act (POPIA)
Manual
1) Background to the Promotion of Access to Information Act
1.1) The Promotion of Access to Information Act, No. 2 of 2000 (“PAIA”), was enacted on 3 February 2000 to give effect to the constitutional right of access to information, as provided for in section 32 of the Bill of Rights in the Constitution of the Republic of South Africa, 1996 (Act No. 108 of 1996). This right entitles individuals to access any information held by the State, as well as information held by another person that is required for the exercise or protection of any rights.
1.2) In accordance with Section 51 of the Promotion of Access to Information Act, 2000 (“PAIA”), all private bodies (nongovernmental entities) are required to compile and make available a PAIA Manual (also referred to as an "Information Manual"). This manual outlines the procedures to be followed in requesting access to information held by the entity, as well as other prescribed information.
1.3) When a formal request for access to information is made in terms of PAIA, the private body receiving the request is legally obliged to consider and respond to the request. Access to the requested information must be granted unless refusal is justified in terms of the exemptions and limitations set out in PAIA or any other applicable legislation or regulatory framework.
2) Introduction to Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries (“Gooderson Leisure Group”)
2.1) The Gooderson Leisure Group is a proudly South African hospitality group with over 50 years of experience in the tourism and leisure industry. The company offers a diverse portfolio of accommodation, conference and wedding facilities, restaurant and food services, and is actively involved in timeshare development and property management.
Operating in KwaZulu-Natal, Mpumalanga, and the Western Cape, Gooderson Leisure provides guests with the opportunity to experience the very best of South Africa’s iconic landscapes — from beach and berg to bush and battlefields. The group’s properties cater to both leisure and corporate tourists, delivering consistent value, exceptional service, and memorable experiences.
With a focus on "Good Value, Good Fun", Gooderson Leisure is committed to making travel affordable, rewarding, and enriching. Guests can enjoy a wide range of amenities and activities, including:
- NGU-rated 18-hole and 9-hole golf courses
- Spa & Wellness centres
- Game viewing experiences
- Adventure and cultural activities
Driven by a mission of operational excellence and customer satisfaction, Gooderson Leisure continues to grow its market presence and enhance its product offering. The company is structured to ensure strategic execution through sound governance, financial and administrative capability, and a motivated, adaptable workforce.
2.2) This PAIA Manual is available at the Company Registered Office at Gooderson Tropicana Hotel, 85 O R Tambo Parade, Durban, 4001, as well as on the Company’s website, www.goodersonleisure.co.za
2.3) The Gooderson Leisure Group comprises of the following companies which are also covered by this manual:
• | Name of company | Company registration number |
---|---|---|
1 | Gooderson Leisure Corporation Proprietary Limited | 1972/004241/07 |
2 | Alawill Investments (Pty) Ltd | 1980/002740/07 |
3 | Bushlands Game Lodge (Pty) Ltd | 1965/003614/07 |
4 | Century Projects and Design (Pty) Ltd | 1966/010733/07 |
5 | Century Hotels (Pty) Ltd | 1969/014748/07 |
6 | Dumazulu Kraal (Pty) Ltd | 1994/002540/07 |
7 | Durban Inn (Pty) Ltd | 1975/004637/07 |
8 | Drakensberg Gardens Hotel (Pty) Ltd | 1949/035711/07 |
9 | GDS Investments (Pty) Ltd | 1972/004292/07 |
10 | Good Vacations (Pty) Ltd | 1989/007275/07 |
11 | Gooderson Vacation Sales (Pty) Ltd | 1996/000697/07 |
12 | J & M Stiebel (Pty) Ltd | 1951/002625/07 |
13 | M & D Robinson (Pty) Ltd | 1961/002464/07 |
14 | Natal Spa Investments (Pty) Ltd | 1955/000583/07 |
15 | Zululand Tours and Safaris (Pty) Ltd | 1958/002993/07 |
16 | Goodhome Investments (Pty) Ltd | 1995/005424/07 |
17 | Leading Hospitality Solutions (Pty) Ltd | 2015/439048/07 |
2. Divisions – Alawill Investments (Pty) Ltd
2.1 Alawill Investments (Pty) Ltd T/A Drakensberg Gardens Hotel
2.2 Alawill Investments (Pty) Ltd T/A Head Office / Sales & Marketing
2.3 Alawill Investments (Pty) Ltd T/A Kloppenheim Country Estate Hotel
2.4 Alawill Investments (Pty) Ltd T/A Knysna Chalets
2.5 Alawill Investments (Pty) Ltd T/A Mtunzini Forest Lodge
2.6 Alawill Investments (Pty) Ltd T/A Mtunzini Developer
2.7 Alawill Investments (Pty) Ltd T/A Natal Spa
2.8 Alawill Investments (Pty) Ltd T/A Tropicana Hotel
3. Divisions – Dumazulu Kraal (Pty) Ltd
3.1 Dumazulu Kraal (Pty) Ltd
3.2 Dumazulu Kraal (Pty) Ltd T/A Monks Cowl Golf Resort
4. Divisions – Timeshare - GDS Investments (Pty) Ltd
4.1 GDS Investments (Pty) Ltd T/A Fairways Developer
4.2 GDS Investments (Pty) Ltd T/A Goodfin
4.3 GDS Investments (Pty) Ltd T/A Kloppenheim Developer
4.4 GDS Investments (Pty) Ltd T/A Natal Spa Developer
4.5 GDS Investments (Pty) Ltd T/A Vacation Sales & Rentals
3) Purpose of the PAIA Manual
3.1) The purpose of the Promotion of Access to Information Act (PAIA) is to give effect to the constitutional right of access to information held by the state and by private bodies such as the Gooderson Leisure Group. PAIA aims to foster a culture of transparency and accountability by granting individuals the right to access information that is required for the exercise or protection of any rights. It actively promotes a society in which the people of South Africa have effective access to information, enabling them to exercise and protect their rights.
3.2) Section 9 of PAIA recognises that the right to access information is not absolute and must be subject to justifiable limitations. These limitations include, but are not limited to
3.2.1) the reasonable protection of personal privacy;
3.2.2) the safeguarding of commercial confidentiality; and
3.2.3) the promotion of effective, efficient, and good governance.
These limitations must be applied in a manner that appropriately balances the right of access to information with other rights, including those enshrined in the Bill of Rights in the Constitution.
3.3) This PAIA Manual complies with the requirements of the Guide referred to in Section 10 of PAIA. It also acknowledges that, with the commencement of the Protection of Personal Information Act 4 of 2013 (“POPIA”), the Information Regulator is tasked with overseeing and ensuring compliance with both PAIA and its associated regulations by public and private bodies.
3.4) Capitalised terms used in this PAIA Manual shall bear the meanings ascribed to them in PAIA and POPIA, unless otherwise defined herein.
4) Contact Details of the Chief Executive Officer in Terms of [Section 51(1)(a)]
Chief Executive Officer | Gavin Michael Castleman |
Postal address | PO Box 10305 |
Street address | Gooderson Tropicana Hotel |
Telephone | +(27) 31 368 1511 |
gcastleman@goodersons.co.za | |
Website | www.goodersonleisure.co.za |
5) The Information Officer [Section 51(1)(b)]
5.1) The Gooderson Leisure Group has appointed an Information Officer, duly registered with the Information Regulator, to manage and assess requests for access to information. The Information Officer is also responsible for overseeing the organisation’s compliance with its duties and responsibilities in terms of the Promotion of Access to Information Act (PAIA) and the Protection of Personal Information Act (POPIA).
5.2) Where necessary, the Information Officer may appoint one or more Deputy Information Officers, in accordance with Section 17 of PAIA and Section 56 of POPIA. This ensures that The Gooderson Leisure Group remains as accessible as reasonably possible to individuals requesting records and also enables effective compliance with the obligations set out in Section 55 of POPIA.
All requests for information made under PAIA and/or POPIA must be directed to the Information Officer.
Contact Details of the Information Officer
Information Officer | Rajendra Nannoolal |
Postal address | PO Box 10305 Marine Parade 4056 |
Street address | Gooderson Tropicana Hotel 85 O.R. Tambo Parade Durban 4001 |
Telephone | +(27) 31 337 2672 |
glcfin@goodersons.co.za | |
Website | www.goodersonleisure.co.za |
6) Guide of SA Human Rights Commission [Section 51(1) (b)]
6.1) In terms of the Promotion of Access to Information Act, 2000 ("PAIA"), a requester may be granted access to the records of a private body if the record is required for the exercise or protection of any rights.
6.2) Requests for access to records in terms of PAIA must be made in accordance with the prescribed procedures and at the rates provided. The relevant forms and fee structures are outlined in paragraphs 14 and 15, as well as in the appendices to this Manual
6.3) Requesters are referred to the official PAIA Guide compiled by the Information Regulator.
6.4) The PAIA Guide is available free of charge and provides information to assist individuals in exercising their rights of access to information under PAIA and the Protection of Personal Information Act, 2013 ("POPIA"). Updated copies of the Guide are available from the Information Regulator in the prescribed manner.
Contact body | The Information Regulator (South Africa) |
Physical Address | Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg |
Postal Address | P.O. Box 31533, Braamfontein, Johannesburg, 2017 |
Telephone Number | |
Email address | PAIAComplaints@inforegulator.org.za POPIAComplaints@inforegulator.org.za |
Website | https://www.inforegulator.org.za |
7) Automatic Disclosure - Categories of records available without having to request access (Section 51(1)(c)) in terms of PAIA
7.1) Website
The web page www.goodersonleisure.co.za is accessible to anyone who has access to the internet.
The website hosts the following categories of information:
Home Page
Choose your Location
History of the Company
Camping & Caravanning
Conferencing & Weddings
Golf
Spa
Timeshare
Promotions
Loyalty
Central Reservations contact details
Book Online
Terms & Conditions
Reservation Policy
Privacy Policy
Cookie Policy
Property Descriptions
View Property
Book Now
Facility Amenities
Accommodation on offer
Gallery
Head Office address and contact details
Social Media Links
Tropicana Hotel – Durban Beachfront - KwaZulu Natal
Drakensberg Gardens Golf & Spa Resort – Underberg – Southern Drakensberg
Bushlands Game Lodge – Hluhluwe – KwaZulu Natal
Dumazulu Lodge & Traditional Village – Hluhluwe – KwaZulu Natal
Mtunzini Forest Lodge – Mtunzini – KwaZulu Natal
Natal Spa Hot Springs & Leisure Resort – Paulpietersburg – KwaZulu Natal
Kloppenheim Country Estate Hotel – Dullstroom - Mpumalanga
Monks Cowl Golf Resort – Central Drakensberg – KwaZulu Natal
Knysna Chalets – Garden Route – Western Cape
Timeshare - Properties
Fairways Gold Crown Resort – Southern Drakensberg – KwaZulu Natal
Riverbend Chalets – Southern Drakensberg – KwaZulu Natal
Mountainview Cottages – Southern Drakensberg – KwaZulu Natal
Silversands II – Durban – KwaZulu Natal
Natal Spa Hot Springs & Leisure Resort – Paulpietersburg – KwaZulu Natal
8) Subjects and Categories of Records Available only on Request in Terms of PAIA [Section 51(1) (e)]
8.1 Records held by Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries
For the purposes of this clause, “Personnel” refers to any individual who works for, or provides services to or on behalf of, the Gooderson Leisure Group and receives, or is entitled to receive, remuneration. This includes, but is not limited to:
- Executive and Non-Executive Directors
- Permanent, temporary, and part-time employees
- Contract workers
- Any person assisting in the conduct or operations of Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries
This clause outlines the categories of information that the Gooderson Leisure Group maintains in relation to its Personnel. The information is classified and grouped according to the following categories:
Subject | Category |
---|---|
Companies Act and Statutory Records |
|
Financial Records |
|
Tax Records |
|
Human Resources: |
|
Human Resources: |
|
Sales and Marketing |
|
Risk Management and Audit |
|
Safety, Health and Environment |
|
Information Technology |
|
Corporate Social Responsibility (CSR) and Enterprise Development |
|
Assets |
|
Procurement |
|
Insurance |
|
Operational Information |
|
8.2) Please note that access to records is subject to the grounds for refusal as set out in this PAIA Manual. Among other considerations, any records deemed confidential by a third party will require the written consent of the third party concerned—in addition to meeting the usual requirements—before Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries will consider granting access.
9. Description of the Records of the Body Which Are Available in Accordance with Any Other Legislation (Section 51(1)(d))
9.1 Where applicable to its operations, Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries retains records and documents in accordance with the various legislative requirements listed below. Unless disclosure of such records is prohibited by legislation, regulation, contractual agreement, or other lawful restrictions, these records—where required to be made available under such laws—will be accessible to interested parties.
Access will be granted in accordance with the requirements and procedures set out in the Promotion of Access to Information Act (PAIA), the relevant legislation under which the record is held, and Gooderson Hotels’ internal policies and procedures, provided the requesting party is entitled to such information. All access requests must be submitted in compliance with the provisions of PAIA.
- Basic Conditions of Employment Act, No 75 of 1997;
- Broad-Based Black Economic Empowerment Act, No 75 of 1997;
- Businesses Act, No 71 of 1991;
- Companies Act, No 71 of 2008;
- Compensation for Occupational Injuries & Diseases Act, 130 of 1993;
- Competition Act, No 71 of 2008;
- Constitution of the Republic of South Africa 2008;
- Consumer Protection Act, 2008;
- Copyright Act, No 98 of 1978;
- Customs & Excise Act, 91 of 1964;
- Deeds Registries Act, 1937;
- Electronic Communications Act, No 36 of 2005;
- Electronic Communications and Transactions Act, No 25 of 2002;
- Employment Equity Act, No 55 of 1998;
- Financial Intelligence Centre Act, No 38 of 2001;
- Financial Markets Act, 2012;
- Foodstuffs, Cosmetics and Disinfectants Act, 1972;
- Harmful Business Practices Act, 1999;
- Immigration Act, No 13 of 2002;
- Income Tax Act, No 58 of 1962;
- Intellectual Property Laws Amendment Act, No 38 of 1997;
- JSE Listings Requirements;
- Labour Relations Act, No 66 of 1995;
- Long Term Insurance Act, No 52 of 1998;
- Medical Schemes Act, 1956;
- National Liquor Act, No 59 of 2003 and Liquor legislation for the various provinces and related By-laws;
- Occupational Health & Safety Act, No 85 of 1993;
- Pension Funds Act, No 24 of 1956;
- Prescription Act, No 68 of 1969;
- Prevention of Organised Crime Act, No 121 of 1998;
- Promotion of Access to Information Act, No 2 of 2000;
- Protected Disclosures Act, No 26 of 2000;
- Protection of Personal Information Act, No 4 of 2013;
- Regulation of Interception of Communications and Provision of Communication-Related Information Act 70 of 2002;
- Skills Development Levies Act, No 9 of 1999;
- Short-term Insurance Act No 53 of 1998;
- Trademarks Act, 1993;
- Trust Property Control Act 57 of 1988;
- Unemployment Insurance Contributions Act 4 of 2002;
- Value Added Tax Act 89 of 1991.
We have used our best endeavours to supply a list of applicable legislation, and it is possible that this list may be incomplete. However, when it comes to our attention that existing or new legislation allows a Requester access on a basis other than as set out in PAIA, we shall update the list accordingly. If a Requester believes that a right of access to a record exists in terms of other legislation listed above or any other legislation, the Requester is required to indicate what legislative right the request is based on, to allow the Information Officer the opportunity of considering the request in light thereof.
9.2. It is further recorded that the accessibility of documents and records may be subject to the grounds of refusal set out in this PAIA Manual.
10. Detail to Facilitate a Request for Access to a Record of Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries [Section 51(1) (e)]
10.1 The requester must comply with all the procedural requirements contained in PAIA relating to the request for access to a record.
10.2 The requester is required to complete the prescribed form provided in Appendix A. This completed form, along with the applicable request fee and deposit (if necessary), must be submitted to the Information Officer. Submissions can be made by postal mail, in person at the physical address, or via email, as detailed in Clause 5 above.
10.3 The prescribed from must be filled in with sufficient information to enable the Information Officer to identify:
- the record or records requested; and
- the identity of the requester.
10.4 The requester must indicate the preferred method of access (whether physical or electronic) and provide a postal or e-mail address within the Republic for correspondence.
10.5 The requester must state that he/she requires the information in order to exercise or protect a right, and clearly state what the nature of the right is so to be exercised or protected. The requester must clearly specify why the record is necessary to exercise or protect such a right (section 53(2)(d)).
10.6 Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries will process the request within 30 (thirty) days, unless the requester has stated special reasons to the satisfaction of the Information Officer that circumstances dictate that the above time periods not be complied with.
10.7 The requester shall be advised whether access is granted or denied in writing. If, in addition, the requester requires the reasons for the decision in any other manner, the requester will be obliged to state which manner and the particulars required.
10.8 If a request is made on behalf of another person, then the requester must submit proof of the capacity in which the requester is making the request to the reasonable satisfaction of the Information Officer (section 53(2)(f)).
10.9 If an individual is unable to complete the prescribed form because of illiteracy or disability, such a person may make the request orally.
10.10 The requester must pay the prescribed fee, before any further processing can take place.
10.11 All information as listed in clause 10 herein should be provided, failing which the process will be delayed until the required information is provided. The prescribed time periods will not commence until the requester has furnished all the necessary and required information. The Information Officer shall sever a record, if possible, and grant only access to that portion requested and which is not prohibited from being disclosed.
11. Refusal of Access to Records
11.1 Grounds to Refuse Access
A private body such as Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries is entitled to refuse a request for information.
11.1.1 The main grounds for Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries to refuse a request for information relates to the:
a) Mandatory protection of the privacy of a third party who is a natural person or a deceased person (section 63) or a juristic person, as included in POPIA, which would involve the unreasonable disclosure of personal Information of that natural or juristic person;
b) Mandatory protection of personal information and for disclosure of any personal information to, in addition to any other legislative, regulatory or contractual agreements, comply with the provisions of POPIA;
c) Mandatory protection of the commercial information of a third party (section 64) if the record contains:
1) Trade secrets of the third party;
2) Financial, commercial, scientific or technical information which disclosure could likely cause harm to the financial or commercial interests of that third party;
3) Information disclosed in confidence by a third party to Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries, if the disclosure could put that third party at a disadvantage in negotiations or commercial competition;
d) Mandatory protection of confidential information of third parties (section 65) if it is protected in terms of any agreement;
e) Mandatory protection of the safety of individuals and the protection of property (section 66); and
f) Mandatory protection of records which would be regarded as privileged in legal proceedings (section 67).
11.1.2 The commercial activities (section 68) of a private body, such as Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries, which may include:
a) Trade secrets of Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries;
b) Financial, commercial, scientific or technical information which disclosure could likely cause harm to the financial or commercial interests of Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries;
c) Information which, if disclosed could put Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries at a disadvantage in negotiations or commercial competition;
d) A computer program which is owned by Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries, and which is protected by copyright;
e) The research information (section 69) of Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries or a third party, if its disclosure would disclose the identity of Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries, the researcher or the subject matter of the research and would place the research at a serious disadvantage; and
f) Any information, which may affect Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries Share Price or impact compliance with JSE listing requirements.
11.1.3 Requests for information that are clearly frivolous or vexatious, or which involve an unreasonable diversion of resources shall be refused.
11.1.4 All requests for information will be assessed on their own merits and in accordance with the applicable legal principles and legislation.
11.1.5 If a requested record cannot be found or if the record does not exist, the Information Officer shall, by way of an affidavit or affirmation, notify the requester that it is not possible to give access to the requested record. Such a notice will be regarded as a decision to refuse a request for access to the record concerned for the purpose of PAIA. If the record should later be found, the requester shall be given access to the record in the manner stipulated by the requester in the prescribed form, unless the Information Officer refuses access to such record.
12) Remedies Available when Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries refuses a request
12.1) Internal Remedies
Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries does not have internal appeal procedures. The decision made by the Information Officer is final. Requesters will have to exercise such external remedies at their disposal if the request for information is refused, and the requestor is not satisfied with the answer supplied by the Information Officer.
12.2) External Remedies
12.2.1) A requestor that is dissatisfied with the Information Officer's refusal to disclose information, may within 30 (thirty) days of notification of the decision, apply to a Court for relief.
12.2.2) A third party dissatisfied with the Information Officer's decision to grant a request for information, may within 30 (thirty) days of notification of the decision, apply to a Court for relief.
12.2.3) For purposes of PAIA, the Courts that have jurisdiction over these applications are the Constitutional Court, the High Court or another court of similar status and a Magistrate's Court designated by the Minister of Justice and Constitutional Development and which is presided over by a designated Magistrate.
13) Access to Records Held by Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries
13.1) Prerequisites for Access by Personal/Other Requester
13.1.1) Records held by Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries may be accessed by requests only once the prerequisite requirements for access have been met.
13.1.2) A requester is any person making a request for access to a record of Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries. There are two types of requesters:
a) Personal Requester
1) A personal requester is a requester who is seeking access to a record containing personal information about the requester.
2) Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries will voluntarily provide the requested information, or give access to any record with regard to the requester's personal information. The prescribed fee for reproduction of the information requested will be charged.
b) Other Requester
1) This requester (other than a personal requester) is entitled to request access to information of third parties.
2) In considering such a request, Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries will adhere to the provisions of both PAIA and POPIA. Section 71 requires that the Information Officer take all reasonable steps to inform a third party to whom the requested record relates of the request, informing him/her that he/she may make a written or oral representation to the Information Officer why the request should be refused or, where required, give written consent for the disclosure of the information. Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries is not obliged to voluntarily grant access to such records. The requester must fulfil the requirements of PAIA as stipulated in Chapter 5; Part 3, including the payment of a request and access fee.
14) Prescribed Fees [Section 51 (1) (f)]
14.1) Fees Provided by PAIA
14.1.1) PAIA provides for two types of fees, namely:
a) A request fee, which is a form of administration fee to be paid by all requesters except personal requesters, before the request is considered and is not refundable; and
b) An access fee, which is paid by all requesters in the event that a request for access is granted. This fee is inclusive of costs involved by the private body in obtaining and preparing a record for delivery to the requester.
14.1.2) When the request is received by the Information Officer, such officer shall by notice require the requester, other than a personal requester, to pay the prescribed request fee, before further processing of the request (section 54(1)).
14.1.3) If the search for the record has been made and the preparation of the record for disclosure, including arrangement to make it available in the requested form, requires more than the hours prescribed in the regulations for this purpose, the Information Officer shall notify the requester to pay as a deposit the prescribed portion of the access fee which would be payable if the request is granted.
14.1.4) The Information Officer shall withhold a record until the requester has paid the fees as indicated below.
14.1.5) A requester whose request for access to a record has been granted, must pay an access fee that is calculated to include, where applicable, the request fee, the process fee for reproduction and for search and preparation, and for any time reasonably required in excess of the prescribed hours to search for and prepare the record for disclosure including making arrangements to make it available in the requested form.
14.1.6) If a deposit has been paid in respect of a request for access, which is refused, then the Information Officer concerned must repay the deposit to the requester.
15) Other Fees
15.1) Reproduction Fee
Where Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries has voluntarily provided the Minister with a list of categories of records that will automatically be made available to any person requesting access thereto, the only charge that may be levied for obtaining such records, will be a fee for reproduction of the record in question.
Reproduction of Information Fees | Fees to be Charged |
---|---|
Information in an A-4 page photocopy or part thereof | R1,10 |
A printed copy of an A4-size page or part thereof | R0,75 |
A copy in computer-readable format, for example: Compact disc / USB Flash Drive | R70,00 |
A transcription of visual images, in an A4-size page or part thereof | R40,00 |
A copy of visual images | R60,00 |
A transcription of an audio record for an A4-size page or part thereof | R20,00 |
A copy of an audio record | R30,00 |
15.2) Request Fees
Where a requester submits a request for access to information held by an institution on a person other than the requester himself/herself, a request fee in the amount of R50.00 (fifty Rand) is payable upfront before the institution will further process the request received.
15.3) Access Fees
15.3.1) An access fee is payable in all instances where a request for access to information is granted, except in those instances where payment of an access fee is specially excluded in terms of the Act or an exclusion is determined by the Minister in terms of section 54(8).
Access of Information Fees | Fees to be Charged |
---|---|
Information in an A-4 page photocopy or part thereof | R1,10 |
A printed copy of an A4-size page or part thereof | R0,75 |
A copy in computer-readable format, for example: Stiffy disc / Compact disc / USB Flash Drive | R70,00 |
A transcription of visual images, in an A4-size page or part thereof | R40,00 |
A copy of visual images | R60,00 |
A transcription of an audio record for an A4-size page or part thereof | R20,00 |
A copy of an audio record | R30,00 |
The applicable access fees which will be payable are:
Access of Information Fees | Fees to be Charged |
---|---|
Information in an A-4 page photocopy or part thereof | R1,10 |
A printed copy of an A4-size page or part thereof | R0,75 |
A copy in computer-readable format, for example: Stiffy disc / Compact disc / USB Flash Drive | R70,00 |
A transcription of visual images, in an A4-size page or part thereof | R40,00 |
A copy of visual images | R60,00 |
A transcription of an audio record for an A4-size page or part thereof | R20,00 |
A copy of an audio record *Per hour or part of an hour reasonably required for such search. | R30,00* |
15.4) Deposits
15.4.1) Where Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries receives a request for access to information held on a person other than the requester himself/herself and the Information Officer upon receipt of the request is of the opinion that the preparation of the required record of disclosure will take more than 6 (six) hours, a deposit is payable by the requester.
15.4.2) The amount of the deposit is equal to 50% (fifty percent) of the amount of the applicable access fee.
15.5) Collection Fees
15.5.1) The initial "request fee" of R50.00 (fifty Rand) should be deposited into the bank account below and a copy of the deposit slip, application form and other correspondence / documents, forwarded to the Information Officer via e-mail.
15.5.2) The officer will collect the initial "request fee" of applications received directly by the Information Officer via email.
15.5.3) All fees are subject to change as allowed for in the Act and as a consequence such escalations may not always be immediately available at the time of the request being made. Requesters shall be informed of any changes in the fees prior to making a payment.
16) Decision
16.1 Time Allowed to Institution
16.1.1) Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries will, within 30 (thirty) days of receipt of the request, decide whether to grant or decline the request and give notice with reasons (if required) to that effect.
16.1.2) The 30 (thirty) day period within which Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries has to decide whether to grant or refuse the request, may be extended for a further period of not more than (30) thirty days if the request is for a large amount of information, or the request requires a search for information held at another office of Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries and the information cannot reasonably be obtained within the original 30 (thirty) day period.
16.1.3) Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries will notify the requester in writing should an extension be sought.
17) Protection of Personal Information that is processed by Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries
17.1) Chapter 3 of POPIA provides for the minimum Conditions for Lawful Processing of Personal Information by a Responsible Party. These conditions may not be deviated from unless specific exclusions apply as outlined in POPIA.
17.2) Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries needs Personal Information relating to both individual and juristic persons in order to carry out its business and organisational functions. The manner in which this information is Processed and the purpose for which it is Processed is determined by Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries.
Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries is accordingly a Responsible Party for the purposes of POPIA and will ensure that the Personal Information of a Data Subject:
17.2.1) Is processed lawfully, fairly and transparently. This includes the provision of appropriate information to Data Subjects when their data is collected by Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries, in the form of privacy or data collection notices. Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries must also have a legal basis (for example, consent) to process Personal Information;
17.2.2) Is processed only for the purposes for which it was collected;
17.2.3) Will not be processed for a further purpose unless that processing is compatible with the original purpose.
17.2.4) Is adequate, relevant and not excessive for the purposes for which it was collected;
17.2.5) Is accurate and kept up to date;
17.2.6) Will not be kept for longer than necessary;
17.2.7) Is processed in accordance with integrity and confidentiality principles;
17.2.8) Is safeguarded which includes physical and organisational measures to ensure that Personal Information, in both physical and electronic form, are subject to an appropriate level of security when stored, used and communicated by Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries, in order to protect against access and acquisition by unauthorised persons and accidental loss, destruction or damage;
17.2.9) Is processed in accordance with the rights of Data Subjects, where applicable.
17.3) Data Subjects have the right to:
17.3.1) Be notified that their Personal Information is being collected by Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries. The Data Subject also has the right to be notified in the event of a data breach;
17.3.2) Know whether Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries holds Personal Information about them, and to access that information. Any request for information must be handled in accordance with the provisions of this PAIA Manual;
17.3.3) Request the correction or deletion of inaccurate, irrelevant, excessive, out of date, incomplete, misleading or unlawfully obtained personal information;
17.3.4) Object to Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries use of their Personal Information and request the deletion of such Personal Information (deletion would be subject to Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries record keeping requirements);
17.3.5) Object to the processing of Personal Information for purposes of direct marketing by means of unsolicited electronic communications; and
17.3.6) Complain to the Information Regulator regarding an alleged infringement of any of the rights protected under POPIA and to institute civil proceedings regarding the alleged non-compliance with the protection of his, her or its personal information.
17.4) Purpose of the Processing of Personal Information by the Company
As outlined above, Personal Information may only be processed for a specific purpose. The purposes for which Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries processes or will process Personal Information is set out in Part 1 of Appendix C.
17.5) Categories of Data Subjects and Personal Information / Special Personal Information relating thereto
As per section 1 of POPIA, a Data Subject may either be a natural or a juristic person. Part 2 of Appendix C sets out the various categories of Data Subjects in terms of which Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries Processes Personal Information and the types of Personal Information relating thereto.
17.6) Recipients of Personal Information
Part 3 of Appendix C outlines the recipients to whom Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries may provide a Data Subject’s Personal Information. 17.7 Cross-border flows of Personal Information
17.7.1) Section 72 of POPIA provides that Personal Information may only be transferred out of the Republic of South Africa if the:
a) Recipient country can offer such data an “adequate level” of protection. This means that its data privacy laws must be substantially similar to the Conditions for Lawful Processing as contained in POPIA; or
b) Data Subject consents to the transfer of their Personal Information; or
c) Transfer is necessary for the performance of a contractual obligation between the Data Subject and the Responsible Party; or
d) Transfer is necessary for the performance of a contractual obligation between the Responsible Party and a third party, in the interests of the Data Subject; or
e) The transfer is for the benefit of the Data Subject, and it is not reasonably practicable to obtain the consent of the Data Subject, and if it were, the Data Subject, would in all likelihood provide such consent.
17.7.2) Part 4 of Appendix C sets out the cross-border transfers of Personal Information which Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries requires and the conditions applicable thereto.
17.8) Description of information security measures to be implemented by Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries
Part 5 of Appendix C sets out the types of security measures implemented by Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries in order to ensure that Personal Information is respected and protected. A preliminary assessment of the suitability of the information security measures implemented or to be implemented by Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries may be conducted in order to ensure that the Personal Information that is processed by Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries is safeguarded and Processed in accordance with the Conditions for Lawful Processing.
17.9) Objection to the Processing of Personal Information by a Data Subject
Section 11 (3) of POPIA and regulation 2 of the POPIA Regulations provides that a Data Subject may, at any time object to the Processing of his/her/its Personal Information in the prescribed form attached to this PAIA Manual as Appendix D subject to exceptions contained in POPIA.
17.10) Request for correction or deletion of Personal Information
Section 24 of POPIA and regulation 3 of the POPIA Regulations provides that a Data Subject may request for their Personal Information to be corrected/deleted in the prescribed form attached as Appendix E to this PAIA Manual.
18) Availability and Updating of the PAIA Manual
18.1 Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries will update this PAIA Manual at such intervals as may be deemed necessary by PAIA, POPIA or any other applicable law;
18.2 This PAIA Manual of Gooderson Leisure Corporation Proprietary Limited and its Subsidiaries is available to view at its premises and on its website www.goodersonleisure.co.za
Appendixes